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Most questions are answered by a five-minute guide. When they aren't, a real engineer replies — not a script.
The fastest path to a useful company brain is three sources: where you talk, where you write and where you track work.
Publish periodic updates and control exactly what each investor can open — reports only, reports plus metrics, or the whole workspace read-only.
Pro Team gets a 24-hour first response on business days. Startup gets four hours. Enterprise adds a named success manager and an on-call escalation path.
If a source stops syncing, the connector card shows the exact failure and a one-click reconnect. Historical data is never lost during a disconnect.
Response, measured
Rolling 90-day figures, recalculated weekly from the same workspace you would be writing into.
0 min
Median first response
During 07:00-21:00 UTC, every working day.
0%
Resolved without escalation
The first person who replies usually finishes the job.
0
Business day for security reviews
Questionnaires, DPAs and procurement forms included.
0.0/5
Satisfaction
Rated on resolution, not on politeness.
Most of what reaches us is about connecting a source or shaping permissions, which is why those two areas get the most engineering attention. Product bugs are a small and shrinking slice.
Requests by topic
Last 90 days.
Tickets per workspace, by week
Support load falls as the graph fills in.
What happens next
You write, we read context first
Your message arrives attached to your workspace's state, so nobody asks you to re-describe your setup or send screenshots of settings.
Median 41 minutes to first reply
A human who can fix it replies
Support at Loreflow is staffed by people with commit access. There is no tier-one script and no ticket ping-pong.
94% resolved without escalation
Fixes ship, and you hear about it
If the answer is a product change, it goes on the changelog and we come back to you with the release note.
Weekly release cadence
Coverage
Support hours mapped against the days and hours requests actually arrive.
Request density
By weekday and hour block.
Channel mix
How teams prefer to reach us.
Security reviews, procurement, migrations and 'will this work for us' calls all go through the same inbox.
Within one business day on every plan, and same-day for anything blocking a connector or a sync.
Include the workspace name and the connector involved. Sync issues are usually diagnosed from the connector status alone.
Yes. We will walk through connector selection and the first context map review with your team at no cost.